The SchoolsBuddy team will request your ManageBac subdomain via this secure online form. Please note it is important to indicate whether you wish the students to have email access to SchoolsBuddy at this stage - regardless of whether there are student email addresses in ManageBac, we can generate dummy emails if you do not wish students to receive any SchoolsBuddy communications at all (such as notification of activities allocated). We will integrate with ManageBac's data feed once we receive your completed form.
We will also configure ManageBac SSO by default. If you would like to turn this off you can do so in your SchoolsBuddy account.
Q: What if we need to update any student /parent/ staff details?
A: Update the details in ManageBac as usual. These will sync to SchoolsBuddy within 24-48 hours. If you need to make urgent changes you can also edit details directly within the Reception > Users section of SchoolsBuddy (as a Super Admin user).
Q: Will students automatically be removed when they leave?
A: Yes, as long as they are marked as "withdrawn" in ManageBac. If the record has been deleted from ManageBac entirely, you will also need to manually delete them from SchoolsBuddy.
Q: Will parents automatically be removed when their student leaves?
A: Parent accounts will be archived unless the student has a sibling at the school who still has a SchoolsBuddy account.
Q: Will Staff automatically be removed when they leave?
A: Yes, archived staff will be removed from SchoolsBuddy. If they are external staff, who you have added manually, an Organisation Super Admin user will need to delete their account manually in SchoolsBuddy.
Q: Can SchoolsBuddy import student photos/avatars from ManageBac?
A: Yes, if they are not imported automatically please contact Support team and they will enable this.
Q: Can SchoolsBuddy import homeroom attendance from ManageBac?
A: Yes, this is not set up by default so please contact firstname.lastname@example.org to enable it. You will be able to view absence in ManageBac for the AM and PM registers on the SchoolsBuddy register, so teachers will know whether to expect somebody to attend the club. Class attendance is not available currently - only homeroom attendance.
Q: Can SchoolsBuddy hold Medical information?
A: Medical information can be entered directly into SchoolsBuddy from the Reception > Users section. If you already have a lot of information please contact us to inquire about importing the information. Unfortunately Medical information is not available to sync from another Faria product currently.
Q: If we are no longer using a Grade created in ManageBac will this be removed from SchoolsBuddy?
A: Disused grades will not be removed automatically. Please contact SchoolsBuddy with the name of the Grade and we will remove it from view.
Q: Will teacher's classes be imported directly to SchoolsBuddy?
A: Teacher's classes will be imported for the purpose of creating Parent-Teacher Conferences and Communications. If there is more than one teacher associated with the class, make sure "Show on Reports" is checked in ManageBac for the lead teacher.
Q: If I disable access to ManageBac accounts, can parents still login to SchoolsBuddy?
A: Access to SchoolsBuddy is independent so parents will be able to log in and see any details that have been synced from ManageBac. Currently there is no way to disable access to SchoolsBuddy temporarily. For example, a student's new homeroom and grade information could still be found in SchoolsBuddy over the holidays if it has been synced from ManageBac and parents are logging in to view activity options.