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Giving a Refund through Amazon Payment Services (Payfort)

The SchoolsBuddy Team
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Quick answer:

Sign in to your FORT portal, open Order Transactions Management, find the transaction by FORT ID or reference and refund it there.

Giving a Refund

Please note that refunds are processed in your FORT portal through this link: https://fort.payfort.com

  • Login to your account and select the Order Transactions Management Tab. Search for the transaction by FORT ID or Merchant Reference or Date.
  • Match the transaction details by the Date and Time, Amount and AUTH #

Note: SuperMain Merchant users may have to select Merchant Management > Subaccount

Screenshot: SuperMain Merchant users may have to select Merchant Management > Subaccount
SuperMain Merchant users may have to select Merchant Management > Subaccount.
  • A drop-down menu is shown on the lefthand-side of the page called "ACTION"
Screenshot: A drop-down menu is shown on the lefthand-side of the page called 'ACTION'
A drop-down menu is shown on the lefthand-side of the page called 'ACTION'.
  • Select the REFUND option and enter the amount whether it's partial or full and proceed
Screenshot: Select the REFUND option and enter the amount whether it's partial or full and proceed
Select the REFUND option and enter the amount whether it's partial or full and proceed.
  • When the status says ACCEPTED, it means that the request for refund has been accepted by the Acquirer and to be processed, which shall reach the customer's account within 7-14 working days or depending on the cardholder's Issuing Bank Internal Policy/ Terms and Conditions.
  • You may provide your customer the AUTH number in case they would want to follow up with their bank.

If you have any problems, contact Amazon Payment Services support and quote your Merchant Account Number.

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