Refunding Money Back to the Original Payment Method

NB.  First make sure you have cancelled or refunded the booking to the Parent's wallet in SchoolsBuddy - please see this article for individual refunds or this article for processing multiple refunds at once.

Users who have the Advanced Fee Admin permission level can process a withdrawal from the wallet in SchoolsBuddy.

1. Click on the Fees module on the Homepage
   
2. Click on Wallet Accounts Overview in the main menu panel
   
3. Search for the parent's wallet (if necessary)
4. Click Withdrawal

   

5. Enter a description
6. Enter a reference as appropriate
7. Choose the amount you'd like to withdraw
8. Click Withdraw

You will then need to process the refund through the original payment method. Please click on the links below, depending on the payment provider. 

Giving a refund through Stripe

Giving a refund through Checkout.com

Giving a refund through Paysafe

Giving a refund through AsiaPay

Giving a refund through BlueSnap

Giving a refund through Checkout.com

If your school uses Checkout.com, refund the payment in the Checkout.com portal after you have made the withdrawal from the wallet above.

1. In SchoolsBuddy, go to Fees > Student Accounts Overview, search for the student and select View Transactions. Adjust the dates if needed and copy the payment reference from the description.

2. Sign in to the Checkout.com portal and select Payments.

3. Set the date filter to the date of the original transaction.

4. Search by the payment reference.

5. Open the payment to see its details and the Refund button.

6. Choose a full refund (the whole payment, once only) or a partial refund (less than the payment; you can do more than one, up to the original amount).