A student or parent is missing after a data sync (iSAMS, Wonde, ManageBac+)

Check these in order

1. Wait for the overnight importChanges made in your MIS today will usually appear tomorrow.
2. Check the record in your MISMake sure the student is on roll and has the details SchoolsBuddy needs, such as year group and email.
3. Check contact priorityBy default only Priority 1 contacts are imported. If a second parent is missing, ask us to import Priority 2 contacts.
4. Check your API keys (iSAMS)Each Batch API key must be active and in Production mode. An expired or inactive key stops that data type importing.
5. Run the data checksGo to Reception > Users > Data Checks to find students with no linked parent or parents without an email.
6. Pre-admission studentsNew starters who are not yet on roll need to be added separately, through Wonde or a one-off import.
7. Check the Wonde data feed (Wonde schools)SchoolsBuddy can only import people who are in your Wonde data feed. If someone is in your MIS but not in Wonde, contact Wonde Support to check your MIS connection, and send us one or two more examples of missing people so we can check the sync.
8. Missing staff membersCompare the missing staff member's record in your MIS (for example SIMS through Wonde) with the record of a staff member who imported correctly. Common causes are an email address stored in the wrong field or an incorrect leaving date.
9. Homeroom teachersHomeroom (registration group) teacher assignments are not updated automatically during the year. If a teacher has taken over a homeroom or newly holds one, send SchoolsBuddy Support the teachers' names.
10. Registration classesRegistration (form) classes are not automatically restored if they are deleted, renamed when they are renamed in your MIS, or removed when they are no longer used. Contact SchoolsBuddy Support to restore, rename or remove them.