- SchoolsBuddy
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Find out why someone has not come through from your MIS
SchoolsBuddy imports students, parents and staff from your MIS every night. If someone is missing, the answer is usually in the source data or the timing of the import.
Check these in order
- Wait for the overnight importChanges made in your MIS today will usually appear tomorrow.
- Check the record in your MISMake sure the student is on roll and has the details SchoolsBuddy needs, such as year group and email.
- Check contact priorityBy default only Priority 1 contacts are imported. If a second parent is missing, ask us to import Priority 2 contacts.
- Check your API keys (iSAMS)Each Batch API key must be active and in Production mode. An expired or inactive key stops that data type importing.
- Run the data checksGo to Reception > Users > Data Checks to find students with no linked parent or parents without an email.
- Pre-admission studentsNew starters who are not yet on roll need to be added separately, through Wonde or a one-off import.
📌 Good to know
Parents imported with only a mobile number get a placeholder email. Add their real email in your MIS so they can sign in.
Checked all of these and someone is still missing?
Submit a request