If a parent completes the Adult Registration form but not the Child Registration form, their account is not linked to a child and will not show in ClubsBuddy. Ask the parent to log back in with their registered email address. They will be taken to the Child Registration form to finish.
For ClubsBuddy admins helping a parent who started self-registration but did not finish it.
What an incomplete registration looks like
Self-registration has two parts. A user must complete both before their account shows on your site:
the Adult Registration form
the Child Registration form
If a parent completes only the first part, ClubsBuddy stores their email address. Because the child registration screen was not completed, the parent is not linked to a child (club or organisation member). The parent is in the database but does not appear in your ClubsBuddy UI.
Until the registration is complete, the parent cannot:
- log in
- create a new user, because their email address is already in use
- sign up for anything
Fix it
Ask the parent to log back in to your ClubsBuddy site with their registered email address. This works as long as they completed their own (adult) registration form.
They are taken straight to the Child Registration form. Ask them to complete it.
If they land on their homepage instead, ask them to log out and log back in. They will then be taken to the Child Registration form.