Go to Activities & Clubs, find the booking marked Booked and select the bin icon, then Cancel Booking. If your school refunds automatically, the money goes to your wallet. If not, contact the activity organiser.
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- How-to
- Parent
Cancel a booking
You can cancel a booking yourself from Activities & Clubs. Whether you get money back, and how, depends on your school's settings.
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From your home page, select Activities & Clubs.
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On Available Signups, select the sign-up to see its available and completed bookings.
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Scroll to your booking. It shows Booked in green with a bin icon on the right. Select the bin icon, then choose Cancel Booking.
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A confirmation message appears. If your school refunds automatically, it shows the amount going back to your wallet.
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The refunded amount shows on your home page.
Where does the money go?
| Your school's setting | What happens |
|---|---|
| Automatic refunds on | The amount goes to your Credit wallet, or your Voucher wallet if you paid with childcare vouchers |
| Automatic refunds off | No automatic refund. Contact the activity organiser |
Your school may not let parents cancel this activity themselves. Contact the school office.
Not sure the booking was cancelled? Your school's administrative team can check for you.