Go to Activities & Clubs, find the booking marked Booked and select the bin icon, then Cancel Booking. If your school refunds automatically, the money goes to your wallet. If not, contact the activity organiser.
You can cancel a booking yourself from Activities & Clubs. Whether you get money back, and how, depends on your school's settings.
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From your home page, select Activities & Clubs.
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On Available Signups, select the sign-up to see its available and completed bookings.
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Scroll to your booking. It shows Booked in green with a bin icon on the right. Select the bin icon, then choose Cancel Booking.
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A confirmation message appears. If your school refunds automatically, it shows the amount going back to your wallet.
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The refunded amount shows on your home page.
Where does the money go?
| Your school's setting | What happens |
|---|---|
| Automatic refunds on | The amount goes to your Credit wallet, or your Voucher wallet if you paid with childcare vouchers |
| Automatic refunds off | No automatic refund. Contact the activity organiser |
Your school may not let parents cancel this activity themselves. Contact the school office.