If voucher payments are allowed, parents select Pay [amount] with Voucher when booking. Staff with the Advanced Fee Admin role record vouchers in Fees > Voucher Accounts Overview by selecting Credit, entering the details and selecting Raise Credit.
For fees staff managing childcare voucher payments, and what parents see when paying by voucher.
| I want to | Go to |
|---|---|
| See how parents pay by voucher | Paying by childcare voucher (parent view) |
| Understand voucher balances | How the voucher balance works |
| Record a voucher or charge | Record a voucher |
| Limit who can use vouchers | Restrict voucher payments |
Paying by childcare voucher (parent view)
The parent goes to the booking and selects to book.
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On the payment options screen, they select Pay [amount] with Voucher (where applicable).
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They select Continue in the confirmation message.
How the voucher balance works
Debt and credit on a parent's childcare voucher balance are allowed by default. Parents can then pay by voucher when booking wraparound care. If a parent books care before you receive their voucher, their balance shows as a negative figure.
Once the voucher is received and credited to their account, Fees Admin staff can use it to pay off any outstanding balance for the parent's child, or the parent can use the remaining balance for future activities that allow voucher payments.
Parents cannot use vouchers to pay their child's outstanding balances themselves. Vouchers can only pay for childcare activities, not other items such as tickets or t-shirts.
You can switch off debt on voucher balances. Parents must then submit their vouchers to the school, and the vouchers must be entered before parents can use them for care bookings.
Record a voucher
Only staff with the Advanced Fee Admin role can manage childcare voucher balances.
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In the Fees tab, select Voucher Accounts Overview. All parents are listed, and you can search for one.
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Select Credit.
Credit button for a parent. -
Enter the details and select Raise Credit.
You can add manual charges the same way. You can also select View Transactions for each parent.
Restrict voucher payments
You can restrict who can pay by childcare voucher using groups. See Restricting the use of Childcare Vouchers using groups.