QR code and RFID scanning not working: attendance troubleshooting

For staff taking the register

1. Update the appScanning only works in the latest version of the SchoolsBuddy app.
2. Open the right eventSelect the event, then the Attendance tab, then the QR code icon at the top right.
3. Allow the cameraIf the scanner does not open, allow SchoolsBuddy to use your camera in your phone settings.
4. Try a manual markIf a single student will not scan, tap their name to mark them present, then report it to your administrator.

For administrators

1. Check the feature is onScanning must be enabled by our support team, then set up in the settings cog under Attendance Scanning.
2. Check the register typeScanning can be allowed for transport registers only or for all registers.
3. Check external usersBus monitors and external coaches can only scan if you allow it.
4. Check the student's codeOpen the student's profile in Reception > Users and make sure the QR code field has a unique value. New students need a code added.