Parent Help
Find guidance for parents on logging in, making bookings, payments, and staying connected with school events.
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Logging In & FAQs
For parents: sign-in help, forgotten passwords, messages, browser problems and a video guide to SchoolsBuddy.
- Parent Guide To Using SchoolsBuddy 🎬
- How do I log in if I have forgotten my password?
- Why can't I log in?
- Browser Errors - Clearing your Cache
- Clearing the cache with a hard refresh
- Linking your SchoolsBuddy Calendar to Various Calendars
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Bookings, Selections and Invites
For parents: choose clubs and activities, make instant bookings, join requests, cancel bookings and book parents' evenings.
- Making After School Club Selections (ASAs, ECAs, CCAs)
- Making After School Club selections in the App (ASAs, ECAs, CCAs)
- Parent Help - How to submit a join request
- Making an Instant Book booking for activities, breakfast club or trips
- Cancelling Bookings as a Parent
- Making a Parents Evening / Parent Conference Booking In-Person
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Payments
For parents: make payments, understand your statement and wallet, download statements and fix payment errors.
- Understanding your statement, wallet and charges
- How to download a statement of your payments
- Making a Payment (Parent)
- Payment Errors
- Payment page will not open in Safari on iPhone or iPad
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Transport
For parents: choose transport routes, give permission to walk and request transport changes.
- Using Instant Book to make your transport route selections
- Permission to Walk - Parent Guide
- Transport Change Requests - Parent View 🎬
- Making changes to your Child’s Transport Method