NB. First make sure you have cancelled or refunded the booking to the Parent's wallet in SchoolsBuddy - please see this article for individual refunds or this article for processing multiple refunds at once.
Users who have the 'Advanced Fee Admin' permission level can process a withdrawal from the wallet in SchoolsBuddy.
- Click on 'Fees"
- Click on 'Wallet Accounts Overview'
- Search for the parent's wallet and click 'Withdrawal'
- Enter a description
- Enter a reference as appropriate
- Choose the amount you'd like to withdraw
- Click 'Withdraw'
You will then need to process the refund through the original payment method. Please click on the links below, depending on the payment provider.
Giving a refund through Stripe
Giving a refund through Checkout.com
Giving a refund through Paysafe
Giving a refund through AsiaPay
Giving a refund through Braintree